What is Hellar?

Hellar is a decentralised Reinventing Cryptocurrency.

What do you mean by "decentralised"?

Hellar is not run by any individual company or person. Technically speaking, it operates according to rules agreed by consensus, rather than decided upon by some founding or owning entity.

What do you mean by "cryptocurrency"?

A cryptocurrency is a digital currency that is secured by cryptography, in contrast to conventional (fiat) currencies where they are secured by a government or governments.

Okay, but what does that mean?

It means you don't have to trust any central organisation or person the way you would a bank, but also that you have to be your own bank. The developers can't seize your funds, but they also can't return them if you send them to the wrong address.

So who does run Hellar?

No-one, or everyone does equally, depending how you look at it. The developers can release new software, but the community have to choose to use that software. That community includes not just the end-users, but miners, exchanges, payment processors, etc. Typically the community does adopt new software we release because we have an established track record, but there's no special access we have.

I sent my Hellar to the wrong address, or I sent Hellar to a correct address, expecting goods or a payment in return, and have not received anything back - can you help in either case?

Sadly, no in both cases. As noted above, Hellar is a decentralized worlwide project and the developers working on the project have no special access or ability to reverse transactions or recover funds. If you feel you have been mislead or wronged in a transaction involving Hellar, you should consult the relevant authorities in respect of the parties, exchanges, wallets or other services you dealt with.

Can you reset my two factor authentication?

We do not run any of the services which you log into, you would need to contact the service in question.

I lost my wallet/private key, what do I do now?

In many cases we discover people have backups they've forgotten about, checking old systems or thumb drives for copies is a good idea. If the keys are entirely lost, however, there is no way to recover them. Please back up your keys regularly.

How do I use/accept Hellar?

We do not have the resources to verify service providers, so avoid making recommendations ourselves.

Would you like to hear my business idea?

We are an open source project, not a business - so no, thank you.

Would you like paid advertising?

We are an open source project, not a business - so no, thank you.

Who do I talk to about listing Hellar?

You do not need our permission to list Hellar. If you require business details for licensing, please note we are not a business and have no registered legal entity or address. If this is a challenge, consider who you would talk to about listing Bitcoin.

I sent coins to the giveaway, why hasn't anything come back?

Sadly these are people impersonating the Hellar founders, developers, or similar. No-one needs you to send them coins in order for them to send you coins back.

Why has my trade not gone through?

The developers are not running an exchange, nor do we license exchanges, you would need to talk to the exchange in question.

How do I back up my wallet?

You need to back up the file "wallet.dat", you can find this in the data directory. On Windows by default this is "%APPDATA%\Hellarcoin", on OS X "~/Library/Application Support/Hellarcoin/", and on Linux it is "~/.Hellarcoin/".